- All items must be returned within 21 days of their ship date or purchase date for in store purchases.
- Returned items must be unwashed, unworn, perfume and/or smoke-free.
- Customers are responsible for Return Shipping Fees.
FINAL SALE: Please note, sale items and custom orders are final sale. Similarly, all items sold at a discount of 40% off or more are also considered to be FINAL SALE and are not eligible for return or exchange.
Lost or Stolen Packages: Ownership of packages is turned over to USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.
- Jewelry is not eligible for returns.
- Items purchased on sale or with a promo code are eligible for a return only in the amount of the lowest price of the item.
- Items purchased with a free gift must also include the free gift when returned.
HOW TO MAKE A RETURN
- Make sure you’re within 21 days of the purchase date to be eligible to return your item.
- Include your packing slip in your return or a note with you name and email.
- The customer is responsible for return shipping.
- Mail your package back to Revive LLC, 1551 Taylor Road, West Frankfort, IL 62896.
- Please obtain a tracking number and get insurance on your package. We are not responsible for packages lost in transit.
TERMS AND CONDITIONS
- Returns & Exchanges will be processed within 2-5 business days upon receipt of the package.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
- If you receive the wrong item or an item is defective, please contact us at email@example.com
- We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
- Returns & Exchanges that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit rather than credit to original purchase method, a 20%-50% restocking fee, or denial.
- You will receive an e-mail confirmation once your Return or Exchange has been processed.
- By purchasing from Revive, you accept these terms and conditions.